Event Cancellation

In the event of a full cancellation by The Spot Netwrk or the event organizer:

• You will be eligible for a full refund of the ticket price paid (excluding any processing or delivery fees).
• Refunds will be processed automatically to the original payment method used for the purchase within 10-15 business days.
• You will be notified via email about the cancellation and refund process.
• In some cases, we may offer the option to transfer your ticket to a rescheduled date or an alternative event instead of a refund.

Event Postponement or Rescheduling

If an event is postponed or rescheduled:

• Your tickets will automatically be valid for the rescheduled date.
• If you are unable to attend the rescheduled date, you may be eligible for a refund subject to the event organizer’s policy.
• Refund requests for postponed events must be submitted within 7 days of the announcement of the new date.
• After this window, tickets will remain valid for the rescheduled event and will not be eligible for refund.

Partial Event Cancellation

In cases where a portion of an event is canceled (e.g., a specific performance or activity within a larger event):

• Refunds will be considered on a case-by-case basis.
• We may offer partial refunds, credit for future events, or other compensations at our discretion.
• The decision will be based on the nature of the cancellation and its impact on the overall event experience.

Ticket Transfers and Exchanges

While tickets are generally non-refundable, we understand that circumstances change. Therefore:

• You may transfer your ticket to another person by updating the attendee information in your account.
• For certain events, we may offer a ticket exchange service, allowing you to exchange your ticket for another event of equivalent or greater value (paying any difference).
• Exchanges are subject to availability and must be requested at least 72 hours before the original event.
• A service fee may apply for ticket exchanges.

Membership Refunds

Regarding The Spot Netwrk memberships:

• Membership fees are non-refundable once the membership has been activated.
• New members may request a refund within 7 days of purchase if they have not used any membership benefits.
• A processing fee of 10% will be deducted from any membership refunds.

How to Request a Refund

If you are eligible for a refund based on the above policy:

1. Log in to your account on our website.
2. Navigate to your order history and select the relevant ticket or purchase.
3. Follow the prompts to submit a refund request.
4. Alternatively, contact our customer service team at contact@thespot-network.com with your order details.

All refund requests will be processed within 10-15 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider.